Professional Rates
Small Business Special - $975.00 per month
One (1) Server System
One (1) Printer
One (1) Fax Machine
Five (5) Computer Systems or Laptops
Basic support for a business of 1-10 employees.
Standard Rates
Computer Repair & Maintenance (Request quotation)
Printer Repair & Maintenance (Request quotation)
Remote Assistance (Request quotation)
Emergency Fee (Request quotation)
PLEASE NOTE: Monthly Retainer Packages available upon request
Laptop Rentals
Daily Rate (Request quotation)
Weekly Rate (Request quotation)
Monthly Rate (Request quotation)
Service Response Times
These are service objectives, not guarantees.
We provide service from 8:00 a.m. to 4:00 p.m., Monday through Friday and from 9am to 1pm on Saturdays.
2 hour Response Time
Arrive at your location within two business hours after problem determination is completed. If after 1:00 p.m. it is determined that onsite service is required, you can expect the service technician to arrive the morning of the following business day. For non-critical service requests, a service technician will arrive by the end of the following business day.
Next Business Day
Arrive at your location on the business day after we receive your call, following problem determination.
Types of Service
Onsite Repairs
A service technician will come to your location for equipment repair.
Store repairs
A service technician will pick up the failed equipment and deliver it to our repair center. Our objective is to repair it within 24 hours of arrival. Machines arriving at the repair center in the morning are scheduled to be repaired and delivered to the customer on the same day.
Please Note:
No charges are applicable for the provision of the above on-site services during the warranty period, except if the problem is caused by the failure of the client to observe the conditions of the warranty.
It should be noted also that if the problem is determined to a software-related problem, standard billing rates will apply
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